Refund policy
Refund & Returns Policy
At GWE Industrial, customer satisfaction is important to us. We stand behind the quality of our products and offer a 2-year warranty on all new items unless otherwise stated in the product listing.
Warranty & Quality Issues
If you receive an item that is defective, damaged in transit, or materially different from what you ordered, please contact us within 7 days of delivery with photos and your order details. We will work with you to arrange a replacement, repair, or refund as appropriate.
- New items: 2-year warranty against manufacturing defects
- Surplus / refurbished items: warranty period as stated in the product listing
- Transit damage: please retain original packaging and notify us within 3 business days
Returns for Change of Mind
As we supply specialist industrial spare parts — including new, surplus and refurbished equipment — we are generally unable to accept returns where the goods are no longer required or were ordered in error. We encourage customers to confirm part numbers and specifications before placing an order. If you are unsure, please contact us before purchasing and we will do our best to assist.
Non-Returnable Items
The following items cannot be returned:
- Items that have been installed, modified, or used
- Items returned without prior written authorisation (RMA)
- Custom orders or specially sourced items
- Shipping charges
Refund Process
Once a return is authorised and the item received and inspected, approved refunds will be processed within 10 business days to the original payment method.
Contact Us
For any warranty claims, return requests or product questions, please reach out to us at sales@gweindustrial.com— we're happy to help.